Privacy Policy

Last updated: October 22, 2026

1. Introduction

Welcome to Troprox. This Privacy Policy explains how Troprox LLC (“Troprox,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website, https://troproxarts.com, browse our products, create an account, place an order, or contact us.

By using our website, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for specific data processing activities, we will request that consent separately.

2. Information We Collect

We may collect the following categories of information:

Personal Information You Provide

When you place an order, create an account, complete a form, or contact us, we may collect:

• Name.

• Billing and shipping addresses.

• Email address.

• Telephone number, if provided.

• Account login details.

• Order history, purchased products, returns, and refund information.

• Messages and other information you provide when contacting customer support.

Payment Information

Payments are processed through the payment methods available at checkout. Payment service providers may collect and process payment information, such as card details or transaction identifiers, to complete your purchase and prevent fraud.

We do not intend to store complete payment card numbers or card security codes on our website. The information collected and retained depends on the payment provider and the payment method used.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP address.

• Browser type and device information.

• Operating system.

• Pages visited and interactions with our website.

• Referring website or source.

• Date, time, and duration of visits.

• Cookies and similar tracking technologies.

3. How We Use Your Information

We may use your information to:

• Process and fulfill orders.

• Arrange shipping, delivery, returns, exchanges, and refunds.

• Process payments and maintain transaction records.

• Create and manage customer accounts.

• Respond to questions and provide customer support.

• Send order confirmations, shipping updates, and other transactional communications.

• Improve our website, products, services, and customer experience.

• Maintain website security and prevent fraud or unauthorized activity.

• Analyze website traffic and marketing performance.

• Send promotional communications where permitted by law and, when required, with your consent.

• Comply with applicable legal, tax, accounting, and regulatory obligations.

• Establish, exercise, or defend legal claims.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality and improve your browsing experience.

These technologies may be used to:

• Keep products in your shopping cart.

• Maintain login sessions and customer preferences.

• Support checkout and payment functionality.

• Understand website traffic and usage.

• Measure advertising and marketing performance, where applicable.

Some cookies are necessary for the website to function, while others may be used for analytics or advertising.

You can manage cookies through your browser settings and, where available, our cookie consent tools. Disabling certain cookies may affect shopping cart, login, checkout, or other website features.

5. How We Share Information

We do not sell your personal information for money. We may share personal information with third parties when reasonably necessary to operate our business, provide our services, or comply with the law.

These parties may include:

• Payment processors: To process transactions and refunds.

• Shipping and fulfillment providers: To deliver orders and manage returns.

• Website hosting and technology providers: To operate, maintain, and secure our website.

• Analytics and advertising providers: To measure website performance and marketing effectiveness, where applicable.

• Customer service and communication providers: To respond to inquiries and send service-related messages.

• Professional advisers: Such as accountants, auditors, and legal advisers.

• Government authorities and other parties: Where disclosure is required by law or reasonably necessary to protect our rights, customers, or business.

Third-party providers may process your information under their own privacy policies and applicable contractual obligations.

6. Third-Party Services and Links

Our website may use or link to third-party services, including payment gateways, shipping services, analytics tools, and external websites.

We do not control the privacy practices of independent third parties. We encourage you to review their privacy policies before providing information directly to them.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, maintaining customer accounts, resolving disputes, preventing fraud, and satisfying legal, tax, and accounting requirements.

Retention periods depend on the type of information and the purpose for which it was collected. When information is no longer needed, we will delete it, anonymize it, or securely dispose of it where reasonably practicable and permitted by law.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted to or stored by our website.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of certain personal information.

• Request a copy of your information in a portable format, where applicable.

• Object to or request restrictions on certain processing activities.

• Withdraw consent where processing relies on consent.

• Opt out of certain marketing communications or targeted advertising, where applicable.

• Lodge a complaint with the relevant privacy regulator.

To exercise an applicable privacy right, contact us at support@troprox.com. We may need to verify your identity before processing your request.

We will respond within the time required by applicable law. Some information may need to be retained to complete transactions, comply with legal obligations, or establish, exercise, or defend legal claims.

Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link included in the message, where available, or by contacting us. Even if you opt out of marketing, we may still send necessary transactional or service-related communications about your orders or account.

10. Children’s Privacy

Our website is intended for a general audience and is not directed toward children under 13. We do not knowingly collect personal information directly from children under 13 without legally required authorization.

If you believe a child has provided personal information to us, please contact us so we can review the situation and take appropriate action.

11. International Data Transfers

Troprox and its service providers may process or store information in countries other than the country in which you reside. Privacy protections may differ between countries.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

12. U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights under applicable privacy laws, including rights to access, correct, delete, or obtain a copy of personal information and to opt out of certain targeted advertising or data-sharing activities.

Where applicable, you may submit a request by emailing support@troprox.com. We will process eligible requests in accordance with the law that applies to your circumstances.

We will not unlawfully discriminate against you for exercising your privacy rights.

13. Do Not Track

Some browsers offer a “Do Not Track” setting. Because there is no universally accepted standard for responding to these signals, our website may not respond to all such settings. Where applicable law requires us to honor recognized browser-based opt-out preference signals, we will do so.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, website functionality, service providers, or legal requirements.

Any changes will be published on this page with an updated “Last updated” date. We encourage you to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Troprox LLC
Website: https://troprox.com
Arts, Crafts & Sewing Store: https://troproxarts.com
Email: support@troprox.com

Please include sufficient information in your message for us to understand and respond to your privacy request.